Return Policy
Return and Refund Policy
Thank you for shopping with FiberX. We appreciate your interest in our products, and we want to ensure you have a great experience as you explore, evaluate, and purchase from us.
As with any shopping experience, certain terms and conditions apply to transactions on FiberX. By placing an order or making a purchase on FiberX, whether on our website or through Instagram DMs, you agree to the terms set forth below, along with FiberX’s Privacy Policy.
If there is an issue with the product you purchased, please contact us, and we will guide you on how to return the item. Upon receiving and inspecting the returned item, we will send a replacement, thoroughly inspected to ensure quality.
To qualify for a replacement, the following conditions must be met:
- The product must be in its original packaging.
- The product must have a defect.
At FiberX, we are dedicated to providing our customers with high-quality products. Each product is carefully inspected, tested, and packaged with the utmost care. However, on rare occasions, we may face inventory issues or quality control challenges. In such cases, we may need to cancel your order, and we will inform you promptly.
We conduct a quality check before shipping every product. However, FiberX is not responsible for any damage caused to items during transit. If you receive a defective item that meets the guidelines above, we will proceed with a replacement.
Refunds
Since we offer cash on delivery only within Lebanon, we do not offer refunds. We can only exchange your product for a new one. Therefore, please ensure you want the product before placing your order.
Shipment
FiberX will cover the return shipping costs and the cost for sending a replacement only for the first replacement. If a second replacement is required and meets the policy guidelines, we will provide instructions, but any additional shipping fees may be your responsibility.
Product Availability and Limitations
Due to the popularity and supply constraints of some products, FiberX may need to limit the quantity available for purchase. FiberX reserves the right to adjust available quantities, including after an order has been placed. If we are unable to fulfill your order due to supply issues, we will cancel the order and notify you promptly.
Your Consent
By using our platform, registering an account, or making a purchase, you agree to our Return and Refund Policy and its terms.
Changes to Our Return and Refund Policy
We may update, modify, or change this document to reflect our Service and policies accurately. Unless required by law, such changes will be posted here. If you continue to use the Service after changes are posted, you agree to the updated Return and Refund Policy. If you disagree with the updated policy, you may delete your account.
Contact Us
If you have any questions or require more information, please feel free to contact us at fiberxlb@gmail.com.